Technical Support Engineer L2 Messaging - remote, Full time, Romania

Job information
Technical Support Engineer L2 Messaging - remote

- Work on messaging email cases submitted by both individual developers and major brands;
- Assist customers with troubleshooting message deliverability issues and debug customer code;
- Speak with a customer on the phone and chat in order to guide them through the development of their SMS application;
- File Jira's to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.

- Bachelor’s degree or equivalent work experience;
- 2+ years’ experience in a client-facing technical role, preferably in supporting REST API or enterprise software;
- Willing to work night shifts: 1am - 10am Romanian time and weekends;
- Strong problem-solving and technical troubleshooting skills;
- Great communication skills;
- Familiarity with REST API ecosystem and ability to read code in at least one server-side language (C#, Java, Python, Node.js, Ruby, or PHP);
- English advanced.


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