Technical Support Engineer L2 Messaging - remote, Full time, Romania



Job information
 
Position
Technical Support Engineer L2 Messaging - remote
Department
Inginerie/IT
Location
Romania


Description
Responsibilities:
- Work on messaging email cases submitted by both individual developers and major brands;
- Assist customers with troubleshooting message deliverability issues and debug customer code;
- Speak with a customer on the phone and chat in order to guide them through the development of their SMS application;
- File Jira's to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.


Requirements
- Bachelor’s degree or equivalent work experience;
- 2+ years’ experience in a client-facing technical role, preferably in supporting REST API or enterprise software;
- Willing to work night shifts: 1am - 10am Romanian time and weekends;
- Strong problem-solving and technical troubleshooting skills;
- Great communication skills;
- Familiarity with REST API ecosystem and ability to read code in at least one server-side language (C#, Java, Python, Node.js, Ruby, or PHP);
- English advanced.


Benefits

Mulțumim pentru interesul și aplicația dumneavoastră, ne rezervăm dreptul de a contacta doar candidații potriviți cerințelor postului.

S.C. Agenția de Servicii Professional S.R.L. este înregistrată ca operator de date cu caracter personal. Având în vedere prevederile Regulamentului General privind Protecția Datelor Personale vă rugăm ca, înainte de a aplica la anunțul de angajare, să consultați pentru informare site-ul nostru: http://www.professional.com.ro/gdpr/.





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