Customer support (reservations) with German, Full time, Bucuresti

Job information
Customer support (reservations) with German
Customer Support


- Supporting our Customers: Inbound/Outbound Phone, Chat, Email, understand our customers to provide workable solutions;

- Ownership: You will aim to understand customer needs delivering the right solution first time, every time;

- Partner education: You will enable our Partners to optimize their property listing(s) potential through education, position relevant products, tools or services;

- Traveler education: Inform our Travelers how to search, enquire, book and stay at one of our 2 million unique places to stay;

- Advocate for customer needs by developing & pitching new ideas - playing your role in revolutionizing the travel industry!

- Markets: Supporting our German speaking customers, partners or travelers;

- Participation: Share feedback with Management on issues related to performance, team morale and customer insights;


- C1/C2 level of German language (plus B1/B2 level English);

- Experience: Background in Customer Support in either retail or contact centers;

- Focus on Customer Loyalty;

- Motivation: Highly motivated and passionate about connecting to the customer;

- Openness: Growth mindset, open to new ideas, embrace feedback & coaching and challenge our beliefs to deliver exceptional customer experience;

- Communication: Strong verbal and written communication skills;

- Professionalism and teamwork: good people and interpersonal skills to build effective relationships. Maintain calmness under pressure;

- Analytical: Attention to detail and ability to interpret information making sound recommendations;

- Knowledge retention: ability to learn and retain knowledge of our products or services;

- Industry advantages: travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential.

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