HR Contact Centre with German, Full time, Bucuresti, Romania



Job information
 
Position
HR Contact Centre with German
Department
Human Resources
Location
Bucuresti
Country
Romania


Description
➢ Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
➢ Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;
➢ Collects and verifies supporting documentation from employees and line managers to initiate / complete HR transactions;
➢ Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
➢ Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
➢ Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers.

Requirements
➢ Bachelor's Degree in a relevant area;
➢ Experience in HR with an understanding of HR practices and policies;
➢ English and German language proficiency;
➢ Customer-oriented;
➢ Advanced Microsoft Office skills;
➢ Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems;
➢ Demonstrates excellent verbal and written communications across different audiences and channels



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